Duties and responsibilities

• Cold call and answer incoming calls from potential students
• Use scripts to provide information about college courses, prices etc. and the offers if any
• Make outbound calls to recruit prospective students from the point of inquiry to enrollment
• Ask pertinent questions to understand the student’s requirements
• Work toward making more completed calls or over 100 attempted calls with prospective students and writing thorough notes for the admissions counselors
• Follow up with any situations that may require additional information 
• Seek to consistently expand knowledge of University academic and extracurricular programmes to be able to counsel students within their area of interest and provide correct information regarding such areas
• Utilising the college’s CRM in support of a quality prospective student experience
• Creating and maintaining accurate records for all interactions with potential students
• Strong customer service skills and an understanding of customer service concepts
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Qualifications

• Minimum Bachelor’s Degree
• Proven experience as a telemarketer or similar sales/customer service role
• Working knowledge of relevant computer programmes (e.g. CRM software) and telephone systems

Preferred Skills

• Excellent command of English (Both written and spoken)
• Excels at customer service
• Excellent communication and presentation skills
• Uses phone etiquette best practices
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection
• Strong persuasion skills and computer skills
• Time management skills and ability to work under pressure
• Honesty, integrity, reliability and the ability to maintain confidentiality

Notes: The job description sets out the main responsibilities but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the associate is expected to be flexible in the range of responsibilities he/she undertakes.

Please forward your CV/Resume with a cover letter to our email: jobs@thebritishcollege.edu.np