JOB DESCRIPTION

This role is responsible for assisting the Quality, Assurance and Compliance Officer in ensuring the practice management needs of the service are delivered to a high–quality standard within the designated time period including ensuring that all departments are working in cohesion.

The role is a fixed-term internship for 6 months with an option of extension up to a maximum of 3 months. The role will be offered to existing and recent graduates of TBC/BPC in all cases and will have substantive engagement with all departments.

Overarching responsibilities:

• Monitoring the workflow between all departments and associated staff.
• Aiding management and staff in the formulation of policies, procedures and standard operating procedures.
• Conducting monthly compliance visit to relevant departments to ensure that the departments are conducting their activities as per their standard operating procedures and ensuring that the quality standards are met.
• Providing formal reports on the analysis and evaluation of department’s activities.

• Aiding management and staff in the formulation of forms and disclosure documents for compliance with all policies and procedures.
• Ensuring the quality aspects of the work done by various departments and services provided by the various departments.
• Maintaining proper documentation of the policies, procedures, standard operating procedures, minutes, papers and other relevant documents.
• Overview of the Master Calendar.

Person Specification 

• Educated to at least level 5 of UK degree (Essential)/ACCA (Skills/Professional Level)
• Positive, flexible attitude
• Personal integrity and ability to establish rapport with colleagues and students

Experience

• Experience of leadership or administration of student association or networks
• Ability to build effective relationships both of students and staff colleagues
• Demonstrable experience of analytical tools
• Strong and creative evidence of using digital tools including MS office/google suite and various appropriate social media platforms

Skills

• Demonstrable problem-solving skills
• Data and information capturing skills
• Critical and data analysis skills
• Ability to contribute to strategic thinking at departmental level
• Excellent interpersonal and networking skills
• Excellent communicator – verbal, promotional, corporate and statistical reports
• Effective motivating, influencing and negotiating skills

Note: This job description sets out the main responsibilities for the Quality, Assurance and

Compliance Intern but is not intended to be an exhaustive list. Specific duties may change from

time to time without changing the general nature of the post and the Quality, Assurance and

Compliance Intern is expected to be flexible in the range of responsibilities s/he undertakes.