Job Responsibilities:

• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Desktops, Laptops, disk drives, Projectors, Telephones, and printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems; 
• Network cable patching, laying, Cable management and troubleshooting.
• Network rack mounting, installing patch panel and other network equipment (Switch, Router, Access points etc) mounting and installing.
• Maintain accurate and complete documentation for Network and cable layout.
• Prepare data spreadsheets, charts, graphs, and other documents as required.
• Greet customers and address their requests.
• Prepare the list of required IT equipment and propose to Line manager.
• Provide technical assistance to office staff as needed.
• Assist in software and hardware upgrades.
• Add or update workstations for office staff.
• Perform routine PC maintenance and updates for performance efficiency.
• Supervise and process help desk support requests.

Job Specifications

• Ability to troubleshoot common hardware/software issues
• Ability to meet deadlines and adjust to changing priorities
• Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
• Ability to quickly gain new skills and knowledge when faced with new challenges,
• Attention to detail
• Excellent verbal and written communication skills

Note: This job description sets out the main responsibilities but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the individual is expected to be flexible in the range of responsibilities s/he undertakes.