College Information

Vacancies for PTE IT Support Technician

Job Title

PTE IT Support Technician

Reports to

PTE Site Manager


British Professional College




Job Responsibilities: 


  • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Desktop, disk drives, and laser printers) and may assist with network diagnose, hardware versus software problems inside the PTE Test Center.
  • Maintain accurate and complete documentation of Hardware equipment.
  • Prepare report of issues, troubleshooting’s other documents as required.
  • Greet PTE Test Candidates and address their technical issues.
  • Order and stock IT Equipment when necessary.
  • Provide technical assistance to PTE staff as needed.
  • Assist in software and hardware upgrades.
  • Add or update workstations for Test Center.
  • Perform routine PC maintenance and updates for performance efficiency.
  • Coordinate with Pearson Technical support team for any IT issues inside the Test Center.




  • Ability to troubleshoot common hardware/software issues Should be flexible on working hours.
  • Ability to meet deadlines and adjust to changing priorities
  • Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
  • Ability to quickly gain new skills and knowledge when faced with new challenges,
  • Attention to detail
  • Excellent verbal and written communication skills




  • BSC in Computer Science or similar fields
  • Excellent Hardware and software troubleshooting knowledge
  • Computer Hardware training



Note: This job description sets out the main responsibilities but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the associate is expected to be flexible in the range of responsibilities s/he undertakes.



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