JOB DESCRIPTION

This role is responsible for the engagement of and communication with the student body in relation to capturing the views and opinions of the students generally through the effective facilitation of the Class Representative mechanism. It will also include the proactive sharing of college news, achievements, and opportunities with the student body.

The role is a fixed-term internship for 6 months with an option of extension up to a maximum of 3 months. The role will be offered to existing and recent graduates of TBC in all cases and will have substantive engagement with the Student Services and Marketing departments.

Overarching responsibilities:

Student/Class Representation

• Student/Class Rep selection: Working in partnership with SSD officers to implement and monitor effective Class Rep selection.
• Student/Class Rep training: Working in partnership with SSD officers to develop Class Rep training resources and workshops.

Student Voice

• Student Voice Data Capture: To contribute to the framework covering the captured data and information shared by the student body also known as the Student Voice. This may be through formal meetings/a comment boxes or surveys. Consideration of timely and current student comments mitigating against “survey fatigue” is key to the role. Positive and celebratory comments are to be positively encouraged.
• Data Monitoring and Evaluation: Administration and management of all data evaluation, in particular key programme report cycles and use of analytics. Reflection on data evaluation to be prepared for various stakeholders: Senior Leadership, faculty and department managers, students and external parties.

Communication

• Direct and indirect communication with student body: Working in partnership with marketing officers to develop and implement a communication campaign with students over the academic year, including Class Rep disseminated messages, and social media tools.

• Formal reporting: To provide formal reports on the analysis and evaluation of student's voices to celebrate success and highlight areas of development. To include appropriate messages to the student body in direct response to the student comments, also known as Closing the Loop (“You Said; We Did!).

 Person Specification 

• Educated to at least level 5 of UK degree (Essential)
• Positive, flexible attitude
• Personal integrity and ability to establish rapport with colleagues and students

Experience

• Experience in leadership or administration of student associations or networks
• Evidence of engagement with ECA/CCA
• Experience of being a Class/Student Rep (desirable, but not required)
• Ability to build effective relationships both between students and staff colleagues
• Demonstrable experience with survey and analytical tools
• Strong and creative evidence of using digital tools including MS office/google suite and various appropriate social media platforms

Skills

• Demonstrable problem-solving skills
• Data and information capturing skills
• Critical and data analysis skills
• Ability to contribute to strategic thinking at the departmental level
• Excellent interpersonal and networking skills
• Excellent communicator – verbal, promotional, corporate and statistical reports
• Effective motivating, influencing and negotiating skills

Key Performance Indicators